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Vodaphone uses national security as an excuse for Egypt….

The below first appeared on Liberal Conspiracy. It is reproduced here with the kind permission of Sunny Hundal and Rupert Read.

Customer service representatives from Vodafone have justified cutting off telephone communications in Egypt using ‘national security’ as an excuse.

The statement was made to Liberal Conspiracy reader and Green party candidate Rupert Read in a reply to a query.

The email read:

From: Webform
To: rupertreadrules@yahoo.co.uk
Sent: Monday, January 31, 2011 7:53 AM
Subject: Re: Restoring coverage [#5593488]

Thank you for your email.

Vodafone restored voice services to our customers in Egypt on the morning of Saturday 29th January, as soon as we were able.

The decision to cease service, in certain parts of the country, was made following instructions from the Egyptian authorities. The authorities have the right to instruct operators to take extraordinary actions on national security grounds, and the operators are required to comply. Moreover, we would like to make it clear that the authorities in Egypt have the technical capability to close our network, and if they had done so it would have taken much longer to restore services to our customers.

It was therefore clear to us that there were no legal or practical options open to Vodafone, or any of the mobile operators in Egypt, but to comply with the demands of the authorities.

Moreover, our other priority is the safety of our employees and any actions we take in Egypt will be judged in light of their continuing wellbeing.

Regards,

Vodafone Customer Services

Rupert Read told us:

Do you know what you are saying here? You are taking the side of a dictatorship that has been suppressing and murdering its people, in the name of national security…
Frankly, it’s no wonder that more and more people in this country are campaigning against you … and that with the hundreds of thousands of protesters in Egypt, your name is mud.

Pretty much.

Update: Great article by Salil Tripathi on what other steps Vodafone could have taken

 

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